You can manually restart your video after returning to the tab running the web app.If you’re behind a firewall that blocks UDP connections, you can't send and receive video in the Edge browser.Attendees who join from Internet Explorer browsers can’t view other participants' videos, and can’t turn on their own video. In order to share your screen in the Webex Meetings web app, ensure that your browser has the Screen Recording permission enabled.In your device System Preferences, give your web browser privacy permissions, and restart your device for the changes to take effect:If you don't grant permissions, you may see the following prompt when trying to share your screen:Presenters can’t pass keyboard and mouse control to attendees who join using the Webex Meetings web app.You can’t request control when a user is sharing from the Webex Meetings web app.The web app supports the “Call using computer” audio option, only on Chrome, Firefox, Safari, and Edge.To enable the full “Call using computer” experience, disable the “block websites from automatically playing sound” option in Firefox.The web app supports sending and receiving video on Chrome, Firefox, Safari, and Edge.When using the Webex Meetings web app in Safari, your webcam video automatically stops when you open a new browser tab. You can avoid this problem by using Share Screen, where users can see your edits in real time.With macOS Catalina (10.15), Apple introduced new security and privacy features for Mac devices. For others to see your updates, you may need to stop and reshare the application. We recommend closing unnecessary windows and trying again, or using the Share Screen option instead.Sometimes, your edits to a document aren't visible during application sharing.The Edge browser can't automatically disconnect from the web app.You can't switch seamlessly to the desktop app if you're using the web app in a private or incognito browser window. It resets to the correct status after you reopen the video dialog.To switch to the desktop app from the Edge browser, manually close the web app browser window, and then manually reconnect in the desktop app. We recommend that you turn off Compatibility View for webex.com URLs.When attendees disconnect from the network, the web app displays the audio connect status is incorrectly.If the meeting name exceeds the maximum allowed length, it’s truncated.When you remove the camera, the status of the send and stop video button is incorrect. The delay can cause the video to look duplicated for a brief moment.If you use Internet Explorer in Compatibility View for Webex sites, the Join using browser link doesn't appear.Hosts and panelists must use theDesktop app. If you encounter this, simply close the Firefox browserMeeting Options can not be managed from within the web app.Gesture recognition is not supported in the web app.Cisco Webex Events support is currently for attendees only. These users are prompted to switch to the desktop app.Sometimes, there may be an issue sending and receiving video when joining back-to-backMeetings in the Firefox browser. When a participant using the desktop app shares a media file, attendees can’t see it using the web app. To avoid this issue, launch the desktop app manually.Call using computer not supported when the host account has Webex video disabled.Call using computer isn’t supported in meetings using the “Use VoIP Only” conference type.When a participant using the desktop app shares video using Share > File, the video doesn’t display in the web app.
![]() We recommend using Webex Meetings instead.You can't switch to the desktop app while in a breakout session. In this case, the host role may be reclaimed by a participant in the desktop app.Web app users can't view whiteboards or shared files in breakout Sessions.You can't create breakout sessions from the web app. Hosts and panelists must use the desktop app.If a host in the desktop app tries to pass the host role to an attendee in the web app, the host role is automatically passed back to the host in the desktop app.There is a rare case where, if the host unexpectedly gets dropped from the Training session, it may look like the host role was automatically assigned to a user in the web app, though they, in fact, do not have host privileges. It will display a user’s initials.Participants joining an event on the Webex FedRAMP platform can only join the computer audio of a session that has scheduled with Audio Broadcasting enabled.Cisco Webex Training support is currently for attendees only. Events set to use audio broadcast by using the “Other teleconference service ” audio type will require attendeesThe post-event survey web app does not pop up the Cisco Webex Events feedback form after an attendee leaves an event.Like all clients, photo avatars are not currently supported in Cisco Webex Events.
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